Contact Us

Our customer-support team can assist with questions about products, ingredients, assortments, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option when your question involves an existing order because you can include your order number, product name, photographs, and other relevant information in one message.

You may also contact us by phone using the number shown below. If you are calling about an order, please have your order number and the email address used at checkout available so we can understand your request more quickly.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to assortment contents, quantity, flavor selection, packaging, ingredient information, allergens, storage, or gifting suitability.

Please review the product page first, as many details are listed there. If something remains unclear, contact us and we will review the available information with you. If the gift is intended for a recipient with food allergies or dietary restrictions, please check the available ingredient and allergen information carefully before ordering.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. This helps us locate the purchase and review the relevant information efficiently.

If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible. If tracking information has been issued, include the tracking number when asking about delivery progress.

If you have a question about delivery progress, first review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, weather conditions, customs processing, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue. If a package shows as delivered but cannot be located, it may also be useful to check the delivery area, household members, building reception, or local carrier instructions before contacting support.

If your order arrives with damaged packaging, a broken seal, missing items, the wrong product, or another issue, contact us promptly. Please provide your order number, a short explanation of the problem, and clear photographs when relevant.

Useful photographs may include the full gift box or basket, outer shipping carton, shipping label, damaged area, opened seal, missing-item area, and any affected food packaging. These details can help us understand the issue and review the appropriate next step.

We may request additional information when reasonably necessary to review the situation.

If you need information about ingredients or allergens, include the exact product name in your message. Food assortments may contain or come into contact with common allergens such as tree nuts, peanuts, milk, soy, wheat, eggs, or other ingredients depending on the item.

Always review the ingredient and allergen information provided on the product page and product packaging before consumption. If you are buying for someone else, confirm whether they have dietary restrictions or allergies before ordering.

Please contact customer support before sending any merchandise back. Food products can have product-specific return limitations, particularly once packaging has been opened, seals have been broken, or the item is no longer suitable for resale.

If a return, replacement, or refund request is approved, customer support will provide the applicable instructions. Do not automatically send merchandise to the registered business address.

If a refund is approved, it is processed through the applicable payment method used for the original order. The time for funds to appear may vary depending on the payment provider or financial institution.

If you are choosing a product for a specific occasion, you may contact us with the product name and your question about assortment style or packaging. Some products may include mixed flavors or assorted items rather than identical contents in every box.

Where a listing is described as assorted, the exact flavor or item mix may vary within the scope described on the product page.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may need information that reasonably verifies your identity or your relationship to the relevant order or account.

Please avoid sending unnecessary sensitive information by email. Provide only the information reasonably needed for us to understand and review your request.

For an existing order, include the order number and checkout email address. For a product question, include the exact product name. For delivery issues, include tracking information where available. For damaged, opened, incomplete, or incorrect items, include clear photographs when helpful.

A clear subject line and a concise description of the issue can make it easier for the request to be reviewed and routed appropriately.